MANAGED INFRASTRUCTURE SUPPORT
Cress Tech’s Managed Infrastructure Support services offer a valuable alternative to maintaining a large in-house infrastructure and operations team. With a focus on efficient and reliable infrastructure management, Cress Tech provides expert-level support and maintenance to ensure smooth operations and optimal performance of your infrastructure
We offer two types of Managed DevOps Support options, and for clients without their own infrastructure teams, we recommend both.
Proactive Support โ we stop problems before they start
At Cress Tech, we offer proactive support to ensure the smooth running of your infrastructure. Our team of experts keeps a close eye on industry developments and can fix potential issues before they become problems. We offer two main categories of work under our proactive support:
- Risk Mitigation: We identify and fix potential risks in your infrastructure, including out-of-date software and newly discovered vulnerabilities.
- Infrastructure Updates: We update your infrastructure to meet your changing needs, whether it’s adding new servers or updating firewall rules.
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Weโre available as both a second string for dedicated operational teams, and we make a great support team for application development teams without dedicated operational specialists. Among the things we can do for you:
- Timely updates and patching of vulnerabilities, including Zero-day vulnerabilities
- Daily health checks of your infrastructure to ensure that it is running smoothly
- Monitoring new additions to your infrastructure until they are stable
- Backup management
- Seamless software upgrades
- Setting up new hardware and software
- Routine auditing of your infrastructure
- Continuous monitoring of your systems
- Firewall policy updates to match your needs
- Management of on-call communication tools such as PagerDuty
- Updating existing infrastructure-as-code scripts for improved performance.
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We provide proactive support as a backup to dedicated operational teams or as the primary support team for application development teams without dedicated operational specialists.
Reactive Support โ 24ร7 support for crises
At Cress Tech, we understand that sometimes things can go wrong, and when they do, time is of the essence. Thatโs why we offer our clients Reactive Support – 24×7 support for crises.
Our experienced team of engineers is always on standby to help you quickly resolve any critical issues that may arise. With our Reactive Support, you can rest assured that you have a team of experts ready to spring into action whenever you need them, so you can focus on running your business with confidence.
Third-party vulnerability Incident Reporting โ ongoing monitoring and resolution of issues
We offer ongoing monitoring and resolution of issues, providing first or second-line handling of incidents as they occur. Our incident management process includes the following steps:
- Proactive identification of incidents.
- Accurate and detailed logging of the incident, including date, time, and category.
- Prioritization of the incident based on its severity level.
- Response based on our Service Level Agreement with you.
- Swift resolution of the issue by our expert team or escalation to the appropriate personnel.
- Investigation and analysis of the root cause of the incident, leading to the implementation of measures to prevent recurrence.
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you can rest assured that your infrastructure is in safe hands, and any incidents will be resolved quickly and effectively, minimizing the impact on your business operations.
An approach to building software that allows for flexible development and operational
stability.
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